​If you have additional questions, please contact us at info@crosscourtpickleball.ca

 

How many courts are at Cross Court Saint John?

Cross Court Saint John will have 4 indoor pickleball courts, opening soon.

 

Do I need to be a member to play at Cross Court Saint John?

Yes, membership is required for most activities at Cross Court, with two exceptions:

• Members may invite a non-member guest to their court rental. The member is responsible for their guest’s conduct and must unlock the door for them. (Please tell your guest to call/text you upon arrival. DO NOT BANG ON DOOR.)
  Examples of guests who do not need to be members include:

  • Someone who has never been to Cross Court before

  • Someone who is brand new to pickleball

  • A friend/family member visiting from out of town

  If you regularly play with the same guests, we strongly encourage them to purchase at least a Casual Membership to ensure fair access to the facility and to support the Cross Court community.

• Non-members may register for a 2-Hour Intro to Pickleball session.

 

How long can I book a court for each day?

Members may book one court for up to two hours per day.

If you’d like to play longer or book additional courts, that’s absolutely fine — additional courts or time blocks just need to be booked by another member.

 

Do I need to bring my own equipment?

Yes, players must bring their own paddle unless you are attending a 2-Hour Intro to Pickleball session, where demo paddles are available.

Balls are provided for drop-ins, leagues, tournaments, and lessons.
For court rentals, please bring your own balls.

 

Can I use demo paddles at Cross Court Saint John?

Yes. Demo paddles are available for players to try while playing at our facility.

Please note:

• Demo paddles must remain in the facility at all times.

• Demo paddles must not be altered in any way (no weighted tape, grip changes, or modifications).

• After use, return the paddle to its designated rack so others may try it.

If you would like to purchase a paddle you’ve tried, please email info@crosscourtpickleball.ca.

 

Do I need to fill out the activity waiver form?

Members do not need to fill out a waiver, as they agree to the waiver at the time of membership purchase.

Non-members (guests) must complete the activity waiver before participating in any activities.

 

What type of shoes are allowed on the courts?

Only non-marking indoor court shoes are allowed. Shoes must be clean, dry, and free of debris.

 

How late can I cancel my court booking or drop-in?

Cancellations must be made at least 24 hours before your session to receive a credit for future use.

Credits will not be given to cancellations within 24 hours of your session.

To cancel:

1. Go to the Book Now page

2. Click My Account and sign in

3. Click your initials in the top right corner

4. Select Schedule

5. Find the session and click Cancel

 

What happens if Cross Court cancels a class?

Classes may be cancelled due to weather, illness, or unforeseen circumstances.

• If an Intro to Pickleball or lesson is cancelled, you will receive a credit or a makeup session.

• If a league session is cancelled, a makeup session will be scheduled.

 

I’m a beginner at pickleball. Do you offer lessons?

Yes!

• 2-Hour Intro to Pickleball sessions are offered regularly and are ideal for beginners.

• Private or semi-private lessons are available by request.

Please email info@crosscourtpickleball.ca to arrange private lessons.

 

What should I know about leagues?

• League registration opens every Wednesday mid-morning for leagues currently in their third week of play.

• Games are pre-scheduled — please do not cancel online once registered.

• If you need to withdraw before a league begins, email info@crosscourtpickleball.ca so we can remove you properly.

• If you are going to miss a weekly session, you are responsible for finding your own substitute. Easiest way to find a sub is to post on our facebook page. 

 

How do I register for a league?

League registration opens every Wednesday mid-morning for leagues currently in their third week of play.

Available leagues can be viewed and registered for directly through the Book Now section of the website.

 

How do I update my credit card on file?

1. Go to www.crosscourtpickleball.ca using a web browser

2. Click Book Now

3. Select My Account

4. Log in (ensure you’re using the correct account if you have multiple)

5. Scroll to Payment Info and click Edit Payment Info

6. Enter your new card details and click Save

 

How old do you have to be to play at Cross Court Saint John?

Players under 18 years old must be accompanied by a parent or guardian.

Those under 18 years may share an account with their parent or guardian. (To set this up corectly please email info@crosscourtpickleball.ca)

 

Can my children be at Cross Court Saint John while I’m playing?

Yes. Children are welcome to sit and watch while you play, but must be supervised at all times.

Please ensure children do not disrupt other players or damage equipment or property. We love kids — help us keep the facility safe and enjoyable for everyone.

 

How do I upgrade or downgrade my membership?

Please email info@crosscourtpickleball.ca to request membership changes.

Upgrades can be made at any time.
Once a membership is purchased, it must remain active for three months before it can be downgraded or cancelled.

 

How do I order Cross Court clothing?

Cross Court merchandise is available through our online fan shop, which can be accessed through the website menu.