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Frequently Asked Questions

Q: Do you have to be a member to play at CrossCourt?

A: You have to be a member to do everything at CrossCourt with 3 exceptions.

Exception #1: A member can invite a non-member as their guest to their court rental. Members are responsible for their guest's conduct while visiting our space and as well as unlocking the door for them upon arrival.

Exception #2: If you would like to sign up for a 2-hour Intro to Pickleball (a beginner session) you do not need to be a member.

Exception #3: A member can ask a non-member to sub for them in a league. 

Q: Do I have to bring my own equipment?

A: You must always bring your own paddle, unless you are attending a 2-hour Intro to Pickleball (if so, you can borrow a demo paddle for that session). Balls are supplied for drop-ins, leagues, tournaments, and lessons. Court rentals (including guaranteed bookings) do not include balls, you must bring your own.

 

Q: Do I have to fill out the activity waiver form (paper version located in the lounge area)?

A: All members agreed to all terms and conditions included on the activity waiver form at the time of membership purchase and therefore do not need to fill out a physical copy (a digital version of the waiver was included at checkout). If you are not a member (guest) you must fill out the activity waiver form prior to participating in any activity at the CrossCourt facility. 

Q: What type of shoes are permitted on the courts?

A: Non-marking indoor shoes are required on our courts. These shoes need to be dry, clean, and checked for tiny rocks before each session. Besides the carpeted lounge area upon entering CrossCourt, the entire facility is indoor footwear only. (You will see signage to remind you.) Please help us keep our courts in good condition by wearing proper footwear.

Q: How late can I cancel my court booking or drop-in spot and how do I do this?

A: If you cancel at least 24 hours before your court booking or drop-in session you will receive a credit to your account to be used in the future for the exact item you purchased. If you cancel within 24 hours of your court booking or drop-in session you will not be refunded for your purchase.

 

To cancel:

Go to the "Book Now" tab

Click "My Account" and sign in if you are not already

Click on your initials int top right corner ex: "DS"

Click "schedule"

Click "cancel" on the session you would like to cancel

Q: What happens if CrossCourt cancels a class?

A: There are 2 instances where CrossCourt will cancel a class:

 

#1 Classes that are lead by an instructor will be canceled due to weather or instructor illness. You will be credited the class to your account to use for the next time you book in for that session OR If it is the basics program, your will be notified of a make up date.

#2 League sessions will only be canceled due to weather. You will be notified of a make up date. (Leauges will run on the dates that were provided at registration even if the dates fall on a holiday.)

Q: How do I rent the ball machine?

A: To rent the ball machine you must book a court and then book the ball machine for the same time as your court rental. Prior to your first ball machine rental you must watch our instructions video on how to opperate the machine. 


Q: I want to learn how to play Pickleball OR I am a beginner pickleball player, do you offer lessons?

A: We have a few options for lessons:

 

2-Hour Intro to Pickleball: If you are brand new to pickleball we have a 2-hour session that runs on Monday nights 7pm-9pm. It is ideal for those who have little to no pickleball experience. New sessions open for registration on Monday mornings. Keep an eye on our schedule to sign up. There are only 8 spots available per session. Click here to sign up. (If there is no reserve button next to the session then that date is full.)

 

2. Private or semi-private lesson: Send an email to: CrossCourtPickleballHRM@gmail.com to contact us about setting up a session. We will discuss different format options/ dates & times with you.

Q: I have be

Q: What do i need to know before i book the ball machine?

A: First book your court, the ball machine is meant to go with an existing court rental. Then watch this video. The ball machine may only be used on courts 1 & 3 (court 2 it too hard to block off). Make sure you block off the entrance to your court, and finally make sure you plug the machine back in when you are finished.

Q: Do you maintain a spare list for leagues?

A: No, once a player commits to the four weeks they are responsible for the spot and would need to find their own sub if they needed to miss a week.

Q: How do I change my credit card on file?

A: Here is how:

  1. Go to "Book NOW!" on the CrossCourt website.

  2. Click on "My Account" near a class schedule or booking option. 

  3. Log in if you haven't already.

  4. Click "Profile Info" on the right.

  5. Scroll down to the "Card Info" section.

    • To edit a saved credit card, click on the "pencil icon".​

    • To add a new credit card, click "Add a card".

  6. Enter your credit card information, and click "Save".

    • Country is set to the United States by default.​

 

NOTE: You cannot update your credit card on the mindbody app. 

Q: How old do you have to be to become a member?

A: Because our facilities are unstaffed, all players under the age of 18 must be accompanied by a parent or guradian. The membership must be under a parent/guardian's name. 

Q: What do I need to know about Leagues?

A: Generally, you can sign up for a league two weeks prior to the beginning of the league. League registrations generally open on Mondays when the currently league is in week three. You can see all leagues oin the "lessons and Leagues" page for that location. When you show up there will be a schedule of games for you to play. Play your game 1st to 11, and when your game is finished, check to see if the other teams are also finished. If all teams are finished, record your scores on the league sheet, and continue onto the next game on the list. If you were the first group finished, just continue to play within your group until the other groups are done.
If you cannot make it to league session, you are responsible for finding your own sub  many people find our Facebook group very effective. 
Do not try to cancel out of league online. If you need to cancel out of a league, please send us an email.  Crosscourtpickleballhrm@gmail.com 

If subbing for a league please write you full name on the league sheet 

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